Assignment
Assignment
front sheet
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Qualification
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Unit number and title
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Pearson BTEC Level 5 HND Diploma Hospitality Management
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Unit 42: Employability Skills |
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Student name
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Assessor name
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Godswill Osemeke
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Date
issued
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Completion
date
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Submitted
on
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01/06/2015
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27/06/2015
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Assignment title
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Assignment 1 of 1 :
Can I have a job?
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LO
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Learning outcome
(LO)
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AC
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In this assessment you will have the
opportunity to present evidence that shows you are able to:
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Task no.
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Evidence
(Page no)
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LO 1
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Be able to
determine own responsibilities and
performance
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1.1
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Develop a set of own responsibilities and
performance objectives
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1
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1.2
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Evaluate own effectiveness against defined
objectives
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2
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1.3
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Make recommendations for improvement
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3
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1.4
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Review how motivational techniques can be used to
improve quality of performance
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4
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LO 2
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Be able to develop
interpersonal and
transferable skills
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2.1
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Develop solutions to work-based problems
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1
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2.2
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Communicate in a variety of styles and
appropriate manner at various levels
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2
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2.3
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Identify effective time-management strategies
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3
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3.1
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Explain the roles people play in a team and how
they can work together to achieve shared goals
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1
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LO3
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Understand the dynamics of working with others
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3.2
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Analyse team dynamics
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2
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3.3
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Suggest alternative ways to complete tasks and
achieve team goals
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LO4
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Be able to develop strategies
for problem solving
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4.1
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Evaluate tools and methods for developing
solutions to problems
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1
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4.2
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Develop an appropriate strategy for resolving a
particular problem
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2
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4.3
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Evaluate the potential impact on the business of implementing
the strategy
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3
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Learner
declaration
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I
certify that the work submitted for this assignment is my own and research
sources are fully acknowledged.
Student signature:
Date:
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In addition to the above PASS criteria,
this assignment gives you the opportunity to submit evidence in order to
achieve the following MERIT and DISTINCTION grades
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Grade Descriptor
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Indicative characteristic/s
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Contextualisation
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M1
Identify and apply strategies to find appropriate solutions
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An
effective approach to study and research has been applied.
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The methods of control problems have been explored
with suitable examples given. Effective judgements whilst developing a set of
own responsibilities and performance objectives Task 1 (LO1)
Effective judgements have been made and additional research was
completed to address Task 3 (LO2)
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M2
Select/design and apply appropriate methods/ techniques
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The
selection of methods and techniques/sources has been justified.
Appropriate
learning methods/techniques have been applied.
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Complex
information/data has been synthesised and processed and effective judgements
have been made
Task 3 (LO2)
The selection and use of methods were appropriate
and justified and employed appropriate application of learning. Relevant
theories and techniques have been applied to use effective time management
strategies. Task 3 (LO4)
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M3
Present and communicate appropriate findings
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An
appropriate structure and approach has been used (in the presentation and
communication of your findings).
A
range of methods of presentation have been used and technical language has
been accurately used.
The
communication is appropriate for familiar and unfamiliar audiences and
appropriate media have been used.
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The way the report has been communicated with the
audience has been coherent and logical despite the unfamiliar context. Task 1
(LO1)
The communication is
appropriate for familiar and unfamiliar audiences and appropriate media have
been used Task 2 (LO2)
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D1
Use critical reflection to evaluate own work and justify valid
conclusions
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Conclusions
have been arrived at through synthesis of ideas and have been justified.
The
validity of results has been evaluated using defined criteria.
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The report conclusions have been arrived at
through synthesised of ideas and have been justified. Task 1 (LO1)
The reasons for select solutions to work-based problems were synthesised and justified. Task 4 (LO1)
Innovation and creative thought throughout.
Tasks 1-2 (LO2)
Realistic improvements have been proposed against defined
characteristics for success in. Task 3 (LO3)
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D2
Take responsibility for managing and organising activities
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Substantial
activities, projects or investigations have been planned, managed and
organised.
The
unforeseen has been accommodated.
The
importance of interdependence has been recognised and achieved.
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Convergent and lateral thinking have been applied
during the justification of processes and activities required to implement the
development plan Task 1 (LO3)
Substantial
activities, projects or investigations have been planned, managed and
organised. Task 3 (LO2)
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D3 Demonstrate convergent/lateral/creative thinking
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Interesting identifying
development opportunities to meet current and future defined needs have been given. Lateral and convergent thinking
has been applied. Task 3 (LO2)
Problems have been solved in time management strategies. Innovation and creative thought have been
applied in the select solutions to work-based problems and it is evident that you have shown receptiveness to new ideas
throughout the task. Tasks 1-3 (LO4)
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Assignment
brief
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Unit number and
title
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Unit 42 Employability Skills
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Qualification
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Pearson BTEC Level 5 HND Diploma in
Hospitality Management
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Start date
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01/06/2015
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Deadline/hand-in
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Assessor
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Godswill
Osemeke
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Assignment title
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Assignment 1 of 1 Can I have a job?
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Purpose
of this assignment
The aim of this assignment is to enable you to gain
the opportunity to acquire honed employability
skills required for effective employment.
You will develop an opportunity
to assess and develop an understanding of responsibilities and performance in
or when entering the workplace. Your learning will be underpinned by being able to determine
and evaluate responsibilities and performance within the workplace
environment. You will gain an understanding
the dynamics of working with others. You will be able to develop and
analyse interpersonal and transferable skills You will also consider being
able to develop strategies for problem solving.
Through this unit, you will gain
knowledge required for general employment such as interpersonal and transferable
skills, whilst understanding the dynamics of working with others in teams or
groups, and the importance of leadership and communication skills. You will
develop an everyday working requirement of problem solving, which includes
the identification or specification of the ‘problem’, strategies for its
solution, and then evaluation of the results of the solution through
reflective practice.
When writing
this assignment you must use font size 12, either Arial or New Roman Times,
line spacing 1.5, all margins justified and fully Harvard referenced.
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Scenario
You have been appointed as an operations manager for
an underperforming and demotivated team in a 5* hotel where customer
satisfaction levels are very low. The previous manager did not use
appraisals, objectives, constructive feedback and ignored problems. Your
director of operations is dissatisfied and needs you to take immediate action
requiring you to turn the team around and solve associated problems.
You need to present your proposals for change in the
form of a report to the director of operations; this report must respond to
all aspects of learning outcomes 1-4.
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Task
1 : (LO 1: 1.1, 1.2, 1.3 1.4 and M1, M2, M3,
D1 D3)
The
first section of the report develop a set of own responsibilities and
performance objectives (1.1)
From your research you should mention some of the concerns around personal
responsibility; direct and indirect relationships and adaptability,
decision-making processes and skills; ability to learn and develop within the
work role. What is it that you
set out to achieve and how. Clearly define your role and responsibilities.
Remember to use SMART objectives when examining performance objectives and
keep them realistic.
Furthermore, the reports second section should
evaluate own effectiveness against defined objectives (1.2) You should for
this task reflect on how you are going to effectively monitor your
performance objectives. You should discuss how this will be implemented.
PPD 2.1
evaluate own current skills and competencies against
professional standards and
organisational
objectives
You need
to evaluate through self-reflection on your currents skill sets and
competencies against that of an assistant Food and Beverage Manager of a 5*
Hotel This can be cross referenced with 4.3.
For this section of the report you need to make
recommendations for improvement for all staff (1.3) You should consider the uses of performance
appraisals eg salary levels and bonus payments, promotion strengths and weaknesses,
training needs; communication
Finally, the report should discuss the process of
how to review motivational techniques can be used to improve quality of
performance (1.4). You should mention possible outcomes of application and
appraisal of motivational theories and techniques, rewards and incentives.
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For M1, An effective approach
to study and research has been applied. The
methods of responsibilities and performance objectives have been explored
with suitable examples given. Effective judgements as to how performance
objectives can be achieved.
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For M2 the way the report applies
appropriate methods/ techniques. Relevant theories have emerged from your
research with regards to setting and monitoring performance objectives. Examples
and detailed explanations of techniques for implementing performance
objectives
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For M3, the way the report has
been communicated with the audience has been coherent and logical despite the
unfamiliar context.
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For D1, the report conclusions
have been arrived at through synthesised of ideas and have been justified.
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For D3, interesting ideas to
control methods have been given. Lateral and convergent thinking has been
applied.
You should consider;
Own responsibilities:
personal responsibility;
direct and indirect relationships and adaptability, decision-making processes
and skills; ability to learn and develop within the work role; employment
legislation, ethics, employment rights and responsibilities
Performance objectives:
setting and monitoring
performance objectives Individual
appraisal systems: uses of performance appraisals eg salary levels and
bonus payments, promotion strengths and weaknesses, training needs;
communication; appraisal criteria eg production data, personnel data,
judgemental data; rating methods eg ranking, paired comparison, checklist, management
by objectives
Motivation and performance:
application and appraisal of
motivational theories and techniques, rewards and incentives, manager’s role,
self-motivational factors
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Task 2 (LO 2: 2.1, 2.2, 2.3 and M2, M3,
D2, D3)
Your Operations Manager has been
pleased so far with the way that the way that you have implemented the staff
now owning their responsibilities with their improved
performance. You need to construct further training, in the form of a
presentation to various managers and team members where you are researching a
particular problem that has been brought to your attention. To achieve 2.1
and PPD 4.1, you will be given two problems. You will have 3 hours to
research the problem, consider outcomes and develop solutions to these
work-based problems. You should cultivate these solutions not just identify
them.
You will
then present your findings and solutions whilst being recorded as evidence
for 2.2 and PPD 4.2. Therefore, consider the communication methods and to
whom you are communicating to and use at least two methods of communication.
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Finally,
to achieve 2.3, as part of your presentation you will identify your time
management strategies and to gain PPD 4.3 you should evaluate these
strategies by explaining how you managed your time and the methods you chose.
You will
have to make sure that you thoroughly research your identified problem,
analyse ideas of how to implement change, manage your time effectively and
present your findings.
PPD
There is
also the chance to cross reference your work with PPD LO4 4.1, 4.2, 4.3.
4.1
select solutions to work-based problems
4.2
communicate in a variety of styles and appropriate
manner at
various levels
4.3
evaluate and use effective time management strategies
Consider
the following:
Effective communication:
verbal and non-verbal eg
awareness and use of body language, openness and responsiveness, formal and
informal feedback to and from colleagues; ICT as an effective communication
medium; team meetings
Interpersonal skills:
personal effectiveness;
working with others; use of initiative; negotiating skills; assertiveness
skills; social skills
Time management:
prioritising workload;
setting work objectives; making and keeping appointments; working steadily
rather than erratically; time for learning; reliable estimate of task time
Problem solving:
problem analysis;
researching changes in the workplace; generating solutions; choosing a
solution
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Task 3 (LO3
3.1, 3.2, 3.3 and M1,D1,)
The
hotel has now started to communicate well within each department and as a
business and as a result the hotel manager has congratulated you on what you
have achieved so far. The manager has now asked for you to develop team work
to work alongside communication.
From
your research you need to explain the roles people play in a team and how
they can work together to achieve shared goals (3.1). You should analyse
nature and dynamics of team and group work, purpose of teams and groups and
being a team player, and the commitment to shared beliefs.
Furthermore
the report requires you to analyse team dynamics (3.2). You should evaluate
the selecting of specialist roles, skill and style approach mixes,
identification of team/work group roles, team building and loyalty, stages of
team development.
Finally in this outcome you are required to suggest alternative ways
to complete tasks and achieve team goals (3.3). You need to look at coaching,
setting direction, standards, motivation, innovation, being responsive and an
effective communicator.
Consider
the following:
Working with others:
nature and dynamics of team and group work; informal and formal settings,
purpose of teams and groups eg long-term corporate objectives/strategy;
problem solving and short-term development projects;
flexibility/adaptability; team player
Teams and team building:
selecting team members eg specialist roles, skill and style/approach
mixes; identification of team/work group roles; stages in team development eg
team building, identity, loyalty, commitment to shared beliefs, team health
evaluation;
action planning; monitoring and feedback; coaching skills; ethics;
effective leadership skills eg setting direction, setting standards,
motivating, innovative, responsive, effective communicator, reliability,
consistency
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Task 4 (LO 4: 4.1, 4.2, 4.3 and M2, D1, D3)
Within
the hotel, the staff are now communicating and understanding each other
better. The Operations Manager has been informed of the general improvement
and now you need to concentrate the last part of the report that you need to
submit to the Operations Manager that has strategies for problem solving.
From your
research you should evaluate two tools and methods for developing solutions
to problems (4.1) You need to understand what is the definition of the
problem is; how to analyse and clarify problem-solving methods, tool
identification and the assessment of various alternative outcomes
Furthermore,
within your report you should develop an appropriate strategy for resolving a
particular problem (4.2) You also should
identify sources of information; solution methodologies and the selection
and implementation of the best corrective action/s eg timescale, stages,
resources, critical path analysis.
Finally, your
report should evaluate the potential impact on the business of implementing
the strategy (4.3) You need to look at the evaluation of whether the problem
was solved or not; measurement of solution against specification and desired
outcomes and its sustainability
Consider
the following;
Specification of the problem:
definition of the problem; analysis and clarification Identification of possible outcomes:
identification and assessment of various alternative outcomes
Tools and methods:
problem-solving methods and tools
Plan and implement:
sources of information; solution methodologies; selection and implementation
of the best corrective action eg timescale, stages, resources, critical path analysis
Evaluation:
evaluation of whether the problem was solved or not; measurement of
solution against specification and desired outcomes; sustainability
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Evidence
checklist
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Summary of
evidence required by student
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Evidence
presented
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Task 1
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Typed
report on a word document submitted via My Page
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Task 2
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Verbal,
paper-based and ICT presentation to a variety of managers and team members
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Task 3
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Typed
report on a word document submitted via My Page
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Task 4
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Typed
report on a word document submitted via My Page
All items should be on the one word
document and submitted via My Page
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Sources
of information
Management
and Organisational Behaviour, 10th Edition | 978-0-273-79264-2
ISBN-13: Author: Laurie J. Mullins
People
Skills, 3rd Edition | 978-0-230-22112-3
ISBN-13: Author: Neil Thompson
Brilliant
Employability Skills | 978-0-273-74993-6
ISBN-13: Author: Frances
Trought
Hospitality Management
and Organisational Behaviour, Fifth Edition | 978-0-273-75837-2 ISBN-13: Author(s): Laurie J. Mullins;
Penny Dossor
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Achievement Summary
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Qualification
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Pearson BTEC Level 5 HND Diploma in Hospitality
Management
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Assessor name
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Godswill Osemeke
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Unit Number and title
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Unit 42:
Employability Skills
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Student name
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Criteria Reference
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To achieve the criteria the evidence must
show that the student is able to:
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Achieved?
(tick)
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LO 1
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1.1
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Develop a set of own
responsibilities and performance objectives
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1.2
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Evaluate
own effectiveness against defined objectives
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1.3
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Make recommendations for
improvement
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1.4
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Review how motivational
techniques can be used to improve quality of performance
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LO2
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2.1
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Develop
solutions to work-based problems
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2.2
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Communicate in a variety of
styles and appropriate manner at various levels
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2.3
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Identify
effective time-management strategies
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LO3
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3.1
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Explain the roles people play
in a team and how they can work together to achieve shared goals
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3.2
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Analyse
team dynamics
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3.3
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Suggest alternative ways to
complete tasks and achieve team goals
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LO4
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4.1
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Evaluate tools and methods for
developing solutions to problems
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4.2
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Develop an appropriate
strategy for resolving a particular problem
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4.3
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Evaluate the potential impact
on the business of implementing the strategy
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Higher Grade achievements (where
applicable)
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Grade descriptor
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Achieved?
(tick)
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Grade descriptor
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Achieved?
(tick)
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M1: Identify and apply strategies to find appropriate solutions
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D1: Use critical reflection to evaluate own work and justify valid
conclusions
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M2: Select / design and apply appropriate methods / techniques
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D2: Take responsibility for managing and organising activities
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M3: Present and communicate appropriate findings
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D3: Demonstrate convergent/lateral/creative thinking
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Feedback
will be given via My Page.
