UNIT
18: FACILITIES OPERATIONS AND MANAGEMENT
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LO1
Understand the operational responsibilities of a facilities manager
Staff: structure and responsibilities; employment terms and
conditions; training and development; appraisal; legal issues eg equal
opportunities, discrimination, dismissal, working time regulations, transfer of
undertakings Buildings: uses; allocation of space; capacity; essential services
and supplies (mechanical, electrical, electronic); maintenance and repair
(planned, preventative, emergency/reactive); refurbishment and development;
security Customers: identifying and assessing needs; expectations and
reactions; providing information and advice; providing customer care and control;
accessibility; safety and security; legal obligations and liabilities;
processing and monitoring sales and bookings; maintaining communication systems
and databases; ancillary services and sales Employer/funding agencies: private
and/or public ownership of facilities; management board/trustees; local
authority; funding partnerships and sources; financial management; personal
contract and accountability; lines of management responsibility; impact on
facilities operations
LO2
Understand the legal, health, safety and environmental obligations to be
addressed by facilities operations
Statutory regulations: types eg local authority, fire
authority (expectations and requirements), employment and insurance law,
building and accessibility regulations, compliance; licences, recording
documentation Health and safety measures: risk assessment procedures;
regulations eg Control of Substances Hazardous to Health (COSHH); relevant
authorities eg Health and Safety Executive Inspectorate, Environmental Health
Officer; compliance; recording documentation Environmental and sustainability
issues for facilities operations: definition; principles (environmental,
social, economic); costs and benefits (from different perspectives) of planning
and implementing changes as a result of environmental impact assessments
Measures to ensure a sustainable environment; examples of good practice; local
sourcing; implications for businesses and customers in general as well as for
facilities operations; environmentally-friendly operations within the context
of the chosen industry/operation
UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT
UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT
LO3
Be able to use a range of administrative systems to support facilities
operations Information
processing:
communication channels; ICT systems; property management systems (PMS);
management information systems (MIS); customer records; mailing
lists/databases; archive and record keeping Control systems: budgeting and
accounting; purchases and sales; human resources/manpower planning; staff
wages; salaries; statutory contributions Building management: multi-use
considerations; planning and scheduling; marketing and publicity functions;
services management; maintenance and refurbishment schedules and records; equipment
and resources controls
LO4
Be able to use appropriate criteria to carry out evaluation and review of the
quality and effectiveness of the facilities
Criteria: qualitative; quantitative; objectives; targets
Evaluation: purpose; sources of information eg customers, colleagues, staff;
management; methods of data collection; types of written and oral feedback;
accuracy; relevance; reliability; validity; improvements and recommendations
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Get assignment help for this unit at assignmenthelpuk@yahoo.com
UNIT
18: FACILITIES OPERATIONS AND MANAGEMENT
Learning outcomes and assessment criteria
Learning outcomes
On successful completion of this unit a learner will:
LO1
Understand the operational responsibilities of a facilities manager
Assessment criteria for pass
Assessment criteria for pass
The learner can:
1.1 assess the responsibilities of the facilities manager
for staff engaged in facilities operations
1.2 discuss the
responsibilities the facilities manager has for operational aspects of the
building
1.3 assess the
responsibilities the facilities manager has towards customers using the
facility
1.4 discuss the impact on facilities operations of employers
and/or funding agencies
LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
2.1 assess (from a country perspective) the statutory
regulations that will affect facilities operations in an agreed context
2.2 discuss the health, safety and environmental measures
that must be implemented by a facilities manager in a given context
2.3 discuss the documentation required to account for
compliance with statutory regulations and health, safety and environmental
measures
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LO3
Be able to use a range of administrative systems to support facilities
operations
3.1 develop and deploy effective systems for processing information and maintaining communications
3.1 develop and deploy effective systems for processing information and maintaining communications
3.2 identify the control systems required for effective
facilities operations within an agreed context
3.3 discuss the systems needed by a facilities manager to support
effective building management
LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities
LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities
4.1 establish appropriate criteria to evaluate the quality
and effectiveness of facilities operations
4.2 implement evaluation and review procedures to analyse
the quality and effectiveness of facilities operations
UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT
Guidance
Links
This unit has links with most units within this qualification. This unit also links to the following Management NVQ units:
Links
This unit has links with most units within this qualification. This unit also links to the following Management NVQ units:
B1: Develop and implement operational plans for your area of
responsibility
B2: Map the environment in which your organisation operates
B8: Ensure compliance with legal, regulatory, ethical and
social requirements
E4: Promote the use of technology within your organization
E5: Ensure your own
action reduce risks to health and safety
E6: Ensure health and
safety requirements are met in your area of responsibility
E7: Ensure an effective organisational approach to health
and safety
F5: Resolve customer service problems
F6: Monitor and
solver customer service problems
F7: Support customer service improvements
F8: Work with others to improve customer service
F10: Develop a
customer focused organisation
F11: Manage the achievement of customer satisfaction
F12: Improve
organisational performance.
Essential requirements
Case studies to offer the opportunity to develop specific
issues. Tutors must keep a database of documentation used in facilities
operations, such as marketing and administrative materials.
Employer engagement and vocational contexts
Employer engagement and vocational contexts
It is important that centres establish supportive contact with
a range of facilities operators in their local area to help deliver the unit.
Learners can contact these businesses to help them develop their investigations
into facilities operations and enhance research skills. There could be lectures
or workshop input from a facilities operations professional. Visits to
facilities will also be a useful way to support delivery. The British Institute
of Facilities Management (BIFM) has a useful website with links to
international associations and organisations.
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